You may request a return within 14 calendar days of receiving your goods.
For change-of-mind returns, goods must be unused, undamaged and unaltered, with all accessories and included items complete, and in their original packaging. Reasonable unpacking for inspection does not affect return eligibility. Damage caused by actual use, outdoor exposure or assembly is not covered by our standard change-of-mind return policy.
If the original packaging is missing, please contact us first to agree on safe packaging arrangements and any associated costs. Do not send goods back without contacting us.
If you change your mind, find that the size is unsuitable, or wish to return goods because of personal preference:
Please inspect the packaging and goods on delivery. If you notice visible damage, please note it on the delivery record where possible and retain photographs.
We recommend contacting us within 48 hours of discovering a problem, with your order number and relevant photographs, so that we can assist promptly. Reporting after 48 hours or having signed for delivery does not automatically remove your rights under applicable law.
Where transit damage, a product defect or an incorrect item is confirmed, we will cover reasonable associated transportation costs and arrange replacement parts, repair, replacement or a refund, depending on the circumstances and applicable law. These claims are not subject to the standard change-of-mind return conditions.
Please obtain return confirmation and the designated return address before sending goods back. Do not ship goods or bring them directly to a warehouse without prior arrangements.
For large furniture, we will normally coordinate collection. You must package the goods securely and ensure the collection route is accessible. Collection does not include disassembly, installation or packing services. Any additional services and charges must be agreed in advance.
You may request cancellation before the goods are handed over to the carrier, without a cancellation fee and with a full refund.
After the goods have been handed over to the carrier, we will try to intercept the shipment. For cancellations due to personal reasons, you may be responsible for transportation costs that have actually been incurred and were disclosed in advance. We will not charge for services that have not been provided.
If we cannot ship within the promised timeframe, we will notify you of the delay and provide the choice of agreeing to the delay or cancelling for a refund, in accordance with applicable law.
We will inspect returned goods within 5 business days of their arrival at our warehouse and inform you of the outcome.
For eligible refunds, we will initiate the refund to your original payment method within 5 business days of confirmation. Your bank or payment provider may require additional time to post the funds. Where applicable law requires a shorter processing period, that requirement will apply.
If damage, missing parts or another issue affects the refund, we will provide an explanation and supporting information. We will not make unexplained deductions.
To request a return, please use our website contact form and include your order number, the reason for your request and relevant photographs where needed.
This policy does not limit your rights under applicable consumer protection laws.
